RESERVATION DETAILS 

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What is the cancellation policy? 

• For the full cancellation and weather policy, please go online here. 

 

What are the payment details?

• When booking your tennis and accommodations through Experience Travel, you are prepaid in full for your trip, except for incidentals. When you check-in at the front desk, you will be required to put a card on file for incidentals. The resort will put a hold amount on your card which will drop off upon check-out minus any incidental charges. 

• If you have any questions regarding your incidental charges, please contact the front desk at check-out. If you still have questions upon leaving the resort, reach out to your travel specialist with Experience Travel.  

 

What is the number for a Racquets Travel Advisor?

• If you have any questions regarding a custom tennis vacation booked through Experience Travel, please call your Racquets Travel Advisor at 866-397-4040. 

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CHECK-IN AND ACCOMMODATION DETAILS 

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What is the address to the main hotel?

• 61 Hawks Cay Boulevard, Duck Key, FL 33050

• Check-in is at 4pm.

• Check-out is at 11am.

• Early and late check-outs can be requested, but they are not guaranteed. 

 

Can I request a roll away bed? 

• Roll away beds are not offered.

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Does my room have a fridge and coffee?

• Your room will have a mini-fridge and Keurig.

 

Does Hawks Cay Resort allow pets? 

• Unfortunately, your animals have to stay home; the resort is not pet-friendly. Only ADA-approved Service Animals are permitted on resort property. Click Here for more information on how a service animal is defined.

 

Can I ship a package to Hawks Cay? 

• Yes, you are able to ship packages to Hawks Cay Resort for your arrival. Experience Travel cannot assist or guarantee any packages are not lost in transit once signed in the mail room. If your name is not the primary name on the room reservation, the hotel will reject the package. For more information, please contact the Hawks Cay directly. 

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Map of the resort? 

• https://www.hawkscay.com/about-hawks-cay-resort/hawks-cay-resort-map?gad=1&gclid=CjwKCAjw-vmkBhBMEiwAlrMeF_XQUQ490nfH8z7FBahrzbNFfzExVZIPfYdjt3Sr3G8ngDQq9yg77xoCRvkQAvD_BwE

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TRANSPORTATION INFORMATION 

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How does the transportation to and from the airport work? 

• Transportation Hawks Cay Resort is in the middle of the Florida Keys, 60 miles north of the Key West Airport (EYW) and 90 miles south of the Miami International Airport (MIA). All major rental car agencies are located at EYW and MIA, and reservations in advance are typically inexpensive .If you are doing to rent a car, please try Enterprise or National for a Experience Travel discount (https://legacy.enterprise.com/car_rental/deeplinkmap.do?bid=028&refId=CLIFFDRY). For more information on how to arrive at Hawks Cay, go here. 

 

How can I get around the resort property? 

• The resort offers a complimentary Tram Service that will transport your anywhere on property, or you can take advantage of the Bicycle rental at the Coral Clay Club located on the main drive before the main resort. Everything is within walking distance.

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Does the resort offer valet or self-parking?

• The resort offers complimentary self-parking for all resort guests. Valet parking is available for $25.

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ON COURT DETAILS

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What is the number for the pro shop? 

• If you need to reach out directly to the pro shop with any questions, please call 350-743-7000 x1571. However, your Racquets Travel Advisor can coordinate any schedule changes for you.

 

Where are the courts located? 

• The tennis shop at Hawks Cay is located just outside of the main hotel across the street from Marina Villas. The resort offers a complimentary Tram Service that will transport you anywhere on property, or you can take advantage of our Bicycle rental at the Coral Cay Club located on the main drive before the main resort.

 

How can I request lesson times or game matching services?

• When registering, please outline your preferred times for lessons each day. We do our best to accommodate them based on availability with our staff for each day throughout your trip. We cannot guarantee your preferred time, but we will get as close as possible. 

• Our coaches are happy to help game arrange with other resort guests and locals during your trip. We cannot guarantee any specific match ups until you have arrived. We always recommend talking to guests in the morning clinics, as they are typically looking for more play as well.  

 

Can I add on court reservations for additional play on my own? 

• When booking your racquets on court details and accommodations through Experience Travel, you are able to reserve courts for additional play on your own at no additional cost. We can accommodate up to 2 hours/group/day. Requests can be made prior to arriving and are based on availability at the time of inquiring.  

• If booking your accommodations separately, you are unable to reserve courts to play on your own. 

 

After booking, can I add on additional clinics and lessons? 

• Yes. Even after booking, please reach out to your Racquets Travel Advisor from your original quote, and they are happy to look at adding on additional clinics or lessons at the a la carte rate. Adding on clinics and lessons are based on availability. 

 

Is there a dress code at on court?  

• Appropriate court shoes are required on the courts, but clothes of any color are allowed.  

 

Are racquets available to demo?

• Yes, our pro shop offers a variety of Head tennis rackets and pickleball paddles for demo, and they are full service with stringing. 

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How many courts are there?

• The Signature Cliff Drysdale-designed racquet facility offers 2 Har Tru tennis courts, 2 Hard tennis courts and 8 pickleball courts. 

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Is there a locker room at the courts?

• No, there are restrooms, but not a full locker room at the pro shop.

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ADDITIONAL ACTIVITIES AVAILABLE ON THE RESORT 

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Does the resort offer childcare? 

• The resort offers camp hawk from Monday-Thursday 10am-1pm for ages 5-12 - $60/child (lunch included)

• https://www.hawkscay.com/experience/vacations-kids-and-teens/camp-hawk

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What other activities does Hawks Cay offer?  

• Watersports

• Fishing

• Dolphins

• Check out all activities here: https://www.hawkscay.com/things-to-do

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Do you want to add on Spa services to your stay? ​

• This can be added to your trip directly with the spa. To make reservations or view the spa menu please visit the spa webpage here. You can also call to make a reservation at 305-289-4810 

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FOOD OPTIONS 

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What is the reservation information for meals on the property? 

• Sald + Ash - Indulge in prime steak and fresh seafood with a Keys flair accompanied by a fabulous selection of wines

• Angler and Ale- Sit back and relax dockside as your savor some of the Key's favorite dishes or bring your own catch for a Hook and Cook meal

• Hawks Cay Marketplace - fresh pizza, homemade sandwiches and grab and go snacks

• Pilar Bar - An adult-only bar serving tasty bites and specialty alcoholic and non-alcoholic beverages by the Oasis Cay Pool

• Tiki Grill - A Florida Keys tiki bar serving fresh poolside fare including sandwiches, salads, cold drinks and tropical cocktails

• Boxed Lunches

 

What groceries are nearby?

• Publix Grocery Delivery

 

 

WEATHER 

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What is the average weather in Duck Key?

• https://www.besttravelmonths.com/united-states/florida/duck-key-3885313/

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What if it rains or we experience inclement weather throughout our trip? 

• If rain or weather affects any of the scheduled playing time, the Director of Racquets will do their best to reschedule while you are there. If they are unable to do so, we will issue a refund for any missed-on court time.